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- 软件支持政策
软件支持政策
今日的专研就是明日的成就，就像质谱仪和毛细管电泳仪需要操控软件来实现技术的同步一样。这就是为什么我们的工程师团队永无止境的探寻，测试和开发设计以帮您在最短的时间内从样本中得到敏感而准确的报告。从生物组学，药物发现，司法检测，食品分析及环境研究，我们的软件必须进化以满足您作为一名研究人员对组织和计划需求的最小影响。
请牢记，SCIEX软件生命周期支持政策是为了更好的管理您的投资和最大化您的SCIEX软件产品收益而设计的。如下纲要列出了您的软件程序生命周期内可获得的支持。
软件生命周期阶段定义
软件在生命周期的不同阶段享受的服务和支持也有所不同。每一款 SCIEX 软件产品的生命周期都分为四个阶段。
- 投资期 - 全面支持：处于积极开发阶段，会提供新功能和新版本
- 维护期 - 全面支持：处于积极维护阶段，会提供错误修复和补丁程序
- 停用期 - 有限支持：停售，只处理重大缺陷。支持会额外收费
- 淘汰期 - 无支持：终止提供支持，不再作任何处理。产品不再享受支持
查看软件状态
要查看与软件版本状态相关的最新信息，请参考下表列出的软件状态。技术进步会推动变革，我们也会相应地修改政策。因此，建议您经常查看本网站来了解最新信息。
| Software Package | Software Version | Lifecycle Stage | Support Plans | Upgrade Path* | Cost |
|---|---|---|---|---|---|
AAC Server |
3.0 |
Maintain | Full Support | Current | N/A |
| AAC Server | 2.0 | Retired | Limited Support | 3.0 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Analyst | 1.7.2 | Invest | Full Support | Current | N/A |
| Analyst | 1.7.1 | Maintain | Full Support | 1.7.2 | Complimentary |
| Analyst | 1.7 Hotfix 3 | Maintain | Full Support | 1.7.2 | Complimentary |
| Analyst | 1.7 Hotfix 2 | Maintain | Full Support | 1.7.2 | Complimentary |
| Analyst | 1.7 with Hotfix 1 | Maintain | Full Support | 1.7.2 | Complimentary |
| Analyst | 1.7 | Retired | Limited Support | 1.7.2 | Complimentary |
| Analyst | 1.6.3 HotFix 4 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6.3 HotFix 3 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6.3 HotFix 2 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6.3 HotFix 1 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6.3 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6.2 HotFix to February 2015 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6.2 Components for 3500 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6.2 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6.1 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6 Components for 6500 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.6 | Retired | Limited Support | 1.7.2 | Paid |
| Analyst | 1.5.2 HotFix 2 | Obsolete | Limited Support | 1.7.2 | Paid |
| Analyst | 1.5.2 | Obsolete | Limited Support | 1.7.2 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Analyst Device Driver | 1.3 | Invest | Full Support | Current | N/A |
| Analyst Device Driver | 1.2 | Retired | Limited Support | 1.3 | Complimentary |
| Analyst Device Driver | 1.1 | Retired | Limited Support | 1.3 | Complimentary |
| Analyst Device Driver | 1.0 | Retired | Limited Support | 1.3 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Analyst MD | 1.6.3 | Invest | Full Support | Current | N/A |
| Analyst MD | 1.6.2 HotFix 2 | Retired | Limited Support | 1.6.3 | Complimentary |
| Analyst MD | 1.6.2 HotFix 1 | Retired | Limited Support | 1.6.3 | Complimentary |
| Analyst MD | 1.6.2 | Retired | Limited Support | 1.6.3 | Complimentary |
| Analyst MD | 1.6.1 | Obsolete | No Support | 1.6.3 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Analyst TF | 1.8.1 | Invest | Full Support | Current | N/A |
| Analyst TF | 1.8 | Maintain | Full Support | 1.8.1 | Complimentary |
| Analyst TF | 1.7.1 Components for NanoCell | Maintain | Full Support | 1.8.1 | Paid |
| Analyst TF | 1.7.1 Components for LC Devices | Maintain | Full Support | 1.8.1 | Paid |
| Analyst TF | 1.7.1 | Maintain | Full Support | 1.8.1 | Paid |
| Analyst TF | 1.7 | Retired | Limited Support | 1.8.1 | Paid |
| Analyst TF | 1.6 | Retired | Limited Support | 1.8.1 | Paid |
| Analyst TF | 1.5.1 | Retired | Limited Support | 1.8.1 | Paid |
| Analyst TF | 1.5 | Obsolete | No Support | 1.8.1 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| BioAnalyst | 1.5 | Obsolete | No Support | None | None |
| BioAnalyst | 1.5.1 for TF | Obsolete | No Support | None | None |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| BioPharmaView | 3.0.2 | Invest | Full Support | Current | N/A |
| BioPharmaView | 3.0.1 | Maintain | Full Support | 3.0.2 | Complimentary |
| BioPharmaView | 3.0 | Maintain | Full Support | 3.0.2 | Complimentary |
| BioPharmaView | 2.1 | Retired | Limited Support | 3.0.2 | Paid |
| BioPharmaView | 2.0.1 | Retired | Limited Support | 3.0.2 | Paid |
| BioPharmaView | 2.0 | Retired | Limited Support | 3.0.2 | Paid |
| BioPharmaView | 1.5 | Retired | Limited Support | 3.0.2 | Paid |
| BioPharmaView | 1.0 | Retired | Limited Support | 3.0.2 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| BPV Flex | 2.1 | Invest | Full Support | Current | N/A |
| BPV Flex | 2.0 | Maintain | Full Support | 2.1 | Paid |
| BPV Flex | 1.0.1 | Maintain | Full Support | 2.0 | Paid |
| BPV Flex | 1.0 | Maintain | Full Support | 2.0 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| ChemoView | 2.0.4 | Maintain | Full Support | Current | N/A |
| ChemoView | 2.0.3 | Retired | Limited Support | 2.0.4 | Complimentary |
| ChemoView | 2.0.2 | Retired | Limited Support | 2.0.4 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| ChemoView MD | 2.0.4 | Maintain | Full Support | Current | N/A |
| ChemoView MD | 2.0.3 | Retired | Limited Support | 2.0.4 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| ClearCore MD | 1.1 | Invest | Full Support | Current | N/A |
| ClearCore MD | 1.0.1 | Obsolete | No Support | 1.1 | Complimentary |
| ClearCore MD | 1.0 | Obsolete | No Support | 1.1 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Cliquid | 3.4 | Invest | Full Support | Current | N/A |
| Cliquid | 3.3 | Maintain | Limited Support | 3.4 | Complimentary |
| Cliquid | 3.2.1 | Retired | Limited Support | 3.4 | Paid |
| Cliquid | 3.2 | Obsolete | No Support | 3.4 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Cliquid MD | 3.4 | Invest | Full Support | Current | N/A |
| Cliquid MD | 3.3 | Maintain | Limited Support | 3.4 | Complimentary |
| Cliquid MD | 3.2.1 | Obsolete | No Support | 3.4 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| CloudConnect Micro-App | 1.0.1 | Invest | Full Support | Current | N/A |
| CloudConnect Micro-App | 1.0 | Retired | Limited Support | 1.0.1 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| DiscoveryQuant | 3.0.2 | Invest | Full Support | Current | N/A |
| DiscoveryQuant | 3.0.1 HotFix 2 | Retired | Full Support | 3.0.2 | Complimentary |
| DiscoveryQuant | 3.0.1 HotFix 1 | Retired | Limited Support | 3.0.2 | Complimentary |
| DiscoveryQuant | 3.0.1 | Retired | Limited Support | 3.0.2 | Complimentary |
| DiscoveryQuant | 3.0 | Retired | Limited Support | 3.0.2 | Complimentary |
| DiscoveryQuant | 2.1.3 | Retired | Limited Support | 3.0.2 | Paid |
| DiscoveryQuant | 2.1.2 | Obsolete | No Support | 3.0.2 | Paid |
| DiscoveryQuant | 2.1.1 | Obsolete | No Support | 3.0.2 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| FormulaFinder | 3.0 | Invest | Full Support | Current | N/A |
| FormulaFinder | 2.0.2 | Obsolete | No Support | 3.0 | Complimentary |
| FormulaFinder | 2.0.1 | Obsolete | No Support | 3.0 | Complimentary |
| FormulaFinder | 2.0.0 | Obsolete | No Support | 3.0 | Complimentary |
| FormulaFinder | 1.0 | Obsolete | No Support | 3.0 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| LibraryView | 1.0.3 | Invest | Full Support | Current | N/A |
| LibraryView | 1.0.2 | Maintain | Full Support | 1.0.3 | Complimentary |
| LibraryView | 1.0 | Retired | Full Support | 1.0.3 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| LibraryView (SCIEX OS) | 1.4 | Invest | Full Support | Current | N/A |
| LibraryView (SCIEX OS) | 1.3 | Retired | Limited Support | 1.4 | Complimentary |
| LibraryView (SCIEX OS) | 1.2 | Retired | Limited Support | 1.4 | Complimentary |
| LibraryView (SCIEX OS) | 1.1 | Retired | Limited Support | 1.4 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| LightSight | 2.3.1 | Invest | Full Support | Current | N/A |
| LightSight | 2.3 | Maintain | Full Support | Current | N/A |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| LipidView | 1.2 | Invest | Full Support | Current | N/A |
| LipidView | 1.1 | Obsolete | No Support | 1.2 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| MarkerView | 1.3.1 | Invest | Full Support | Current | N/A |
| MarkerView | 1.3 | Maintain | Limited Support | 1.3.1 | Complimentary |
| MarkerView | 1.2.1 | Retired | Limited Support | 1.3.1 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| MasterView | 1.1 | Maintain | Full Support | SCIEX OS-Q 1.4 | Paid |
| MasterView | 1.0 | Obsolete | No Support | 1.1 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| MetabolitePilot | 2.0.4 | Invest | Full Support | Current | N/A |
| MetabolitePilot | 2.0.3 | Retired | Limited Support | 2.0.4 | Complimentary |
| MetabolitePilot | 2.0.2 | Retired | Limited Support | 2.0.4 | Complimentary |
| MetabolitePilot | 2.0 | Retired | Limited Support | 2.0.4 | Complimentary |
| MetabolitePilot | 1.5 | Retired | Limited Support | 2.0.4 | Paid |
| MetabolitePilot | 1.0 | Obsolete | No Support | 2.0.4 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| MPX | 2.0 HotFix 3 | Invest | Full Support | Current | N/A |
| MPX | 2.0 HotFix 2 | Maintain | Limited Support | 2.0 HotFix 3 | Complimentary |
| MPX | 2.0 HotFix 1 | Maintain | Limited Support | 2.0 HotFix 3 | Complimentary |
| MPX | 2.0 | Maintain | Limited Support | 2.0 HotFix 3 | Complimentary |
| MPX | 1.2.1 | Maintain | Limited Support | 2.0 HotFix 3 | Paid |
| MPX | 1.2 | Obsolete | No Support | 2.0 HotFix 3 | Paid |
| MPX | 1.0 | Obsolete | No Support | 2.0 HotFix 3 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| MPX TF | 1.0 | Obsolete | No Support | None | None |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| MRMPilot | 2.0 | Obsolete | No Support | None | None |
| MRMPilot | 2.1 | Retired | Limited Support | None | None |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| MultiQuant | 3.0.3 HotFix 2 | Invest | Full Support | Current | N/A |
| MultiQuant | 3.0.3 HotFix 1 | Maintain | Full Support | 3.0.3 HotFix 2 | Complimentary |
| MultiQuant | 3.0.3 | Maintain | Full Support | SCIEX OS-MQ 1.4 | Paid |
| MultiQuant | 3.0.2 Hotfix 2 | Retired | Limited Support | 3.0.3 | Complimentary |
| MultiQuant | 3.0.2 Hotfix 1 | Obsolete | No Support | 3.0.3 | Complimentary |
| MultiQuant | 3.0.2 | Retired | No Support | 3.0.3 | Complimentary |
| MultiQuant | 3.0.1 | Retired | No Support | 3.0.3 | Complimentary |
| MultiQuant | 3.0 | Retired | No Support | 3.0.3 | Complimentary |
| MultiQuant | 2.1.1 | Obsolete | No Support | 3.0.3 | Paid |
| MultiQuant | 2.1 | Obsolete | No Support | 3.0.3 | Paid |
| MultiQuant | 2.0.2 | Obsolete | No Support | 3.0.3 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| MultiQuant MD | 3.0.3 HotFix 2 | Invest | Full Support | Current | N/A |
| MultiQuant MD | 3.0.3 HotFix 1 | Maintain | Full Support | 3.0.3 HotFix 2 | Complimentary |
| MultiQuant MD | 3.0.3 | Maintain | Full Support | Current | N/A |
| MultiQuant MD | 3.0.2 Hotfix 2 | Retired | Limited Support | 3.0.3 | Complimentary |
| MultiQuant MD | 3.0.2 Hotfix 1 | Obsolete | No Support | 3.0.3 | Complimentary |
| MultiQuant MD | 3.0.2 | Obsolete | No Support | 3.0.3 | Complimentary |
| MultiQuant MD | 3.0.1 | Obsolete | No Support | 3.0.3 | Complimentary |
| MultiQuant MD | 3.0 | Obsolete | No Support | 3.0.3 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| PeakView | 2.2 | Invest | Full Support | Current | N/A |
| PeakView | 2.1 | Retired | Limited Support | 2.2 | Complimentary |
| PeakView | 2.0 | Retired | Limited Support | 2.2 | Complimentary |
| PeakView | 1.2 | Obsolete | No Support | 2.2 | Paid |
| PeakView | 1.1.1 | Obsolete | No Support | 2.2 | Paid |
| PeakView | 1.1 | Obsolete | No Support | 2.2 | Paid |
| PeakView | 1.0 | Obsolete | No Support | 2.2 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| ProMassProcessor | 1.0 | Invest | Full Support | Current | N/A |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Protein Expression Assembler | 1.0 | Invest | Full Support | Current | N/A |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Protein Expression Extractor | 1.0 | Invest | Full Support | Current | N/A |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| ProteinPilot | 5.0.2 | Invest | Full Support | Current | N/A |
| ProteinPilot | 5.0.1 | Maintain | Full Support | Current | N/A |
| ProteinPilot | 5.0 | Retired | Limited Support | 5.0.1 | Complimentary |
| ProteinPilot | 4.5 Beta | Obsolete | No Support | 5.0.1 | Paid |
| ProteinPilot | 4.0 | Obsolete | No Support | 5.0.1 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Reporter | 3.2 | Invest | Full Support | Current | N/A |
| Reporter | 3.0.1 | Retired | Limited Support | 3.2 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| SCIEX OS | 2.0.1 | Invest | Full Support | Current | N/A |
| SCIEX OS | 2.0 | Invest | Full Support | 2.0.1 | N/A |
| SCIEX OS | 1.6.10 HotFix 1 | Invest | Full Support | Current | N/A |
| SCIEX OS | 1.6.10 | Invest | Full Support | Current | N/A |
| SCIEX OS | 1.7 HotFix 1 | Maintain | Full Support | Current | N/A |
| SCIEX OS | 1.7 | Maintain | Full Support | 2.0.1 | Paid |
| SCIEX OS | 1.6.2 | Maintain | Full Support | 2.0.1 | Paid |
| SCIEX OS | 1.6.1 | Maintain | Full Support | 2.0.1 | Paid |
| SCIEX OS | 1.5 | Maintain | Full Support | 2.0.1 | Paid |
| SCIEX OS | 1.4.1 | Maintain | Full Support | 2.0.1 | Paid |
| SCIEX OS | 1.4 | Maintain | Full Support | 2.0.1 | Paid |
| SCIEX OS | 1.3.1 | Maintain | Full Support | 2.0.1 | Paid |
| SCIEX OS | 1.3 | Maintain | Full Support | 2.0.1 | Paid |
| SCIEX OS | 1.2 | Retired | Limited Support | 2.0.1 | Paid |
| SCIEX OS | 1.1 | Retired | No Support | 2.0.1 | Paid |
| SCIEX OS | 1.0 Hotfix 1 | Retired | No Support | 2.0.1 | Paid |
| SCIEX OS | 1.0 | Retired | No Support | 2.0.1 | Paid |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| Smart Monitor | 4.3.2 | Obsolete | No Support | None | None |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| StatusScope | 2.0 | Invest | Full Support | Current | N/A |
| StatusScope | 1.6.1 | Maintain | Full Support | 2.0 | Complimentary |
| StatusScope | 1.5 HotFix 1 | Maintain | Full Support | 2.0 | Complimentary |
| StatusScope | 1.5 | Retired | Limited Support | 1.5 HotFix 1 | Complimentary |
| StatusScope | 1.0 | Retired | Limited Support | 1.5 HotFix 1 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| SWATH | 2.0.1 | Invest | Full Support | Current | N/A |
| SWATH | 1.0 | Obsolete | No Support | 2.0.1 | Paid |
| SWATH | 2.0 | Retired | Limited Support | 2.0.1 | Complimentary |
| Software Package | Software Version | Lifecycle Stage | Support Status | Upgrade Path* | Cost |
|---|---|---|---|---|---|
| XIC Manager | 1.0 | Obsolete | No Support | None | None |
| 全面支持 | 有限支持 | 无支持 |
|---|---|---|
| 默认情况下，不提供任何购买选项、技术支持选项和许可。例外情况下可单独签署协议提供具体选项和许可。 |
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