Generating a Service Package in Sciex OS Software


日期: 01/14/2024
类别: SCIEX OS

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For research use only. Not for use in diagnostic procedures.


Answer

1. From the Sciex OS homescreen click on the Configuration section (below Managment).
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2. Select About from the left menu.
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3. Adjust the timeframe (e.g. last 2 days).

4. Click on the button "Generate a Support Package" under Service and Support. It can take a couple of minutes to complete the process.

5. The service package will be stored as a .zip file in C:\ServicePackages. Please submit it to SciexNow if requested.